Shipping & Returns
Shipping Policy
At Frequency Digital Media, we understand the importance of a transparent and reliable shipping policy. Our goal is to provide our clients with clear information about our shipping methods, packaging, and associated costs. We believe in using plain and straightforward language to build trust and ensure customer loyalty.
Our shipping policy is designed to offer a seamless experience, ensuring that your orders are delivered efficiently and securely. We are committed to keeping you informed at every step of the shipping process.
We are dedicated to providing a hassle-free shipping experience, and we continuously strive to improve our processes to meet and exceed your expectations.
Return & Exchange Policy
Our return and exchange policy is aimed at offering our customers peace of mind when making a purchase from Frequency Digital Media. In case you have a change of heart or are dissatisfied with a merchandise product, we want to make the process as simple and transparent as possible.
We believe in fair and straightforward refund or exchange policies, as they are essential in building trust and confidence among our customers. Our goal is to ensure that you can shop with us knowing that your satisfaction is guaranteed.
We are committed to providing prompt assistance and a smooth process for all your return and exchange needs.
NOTE: All creative services are customized to the client and therefore no refunds are available for those items.
There are no refunds for our digital courses, trainings, books, or online tools.